Substitution Policy:
We reserved the right to substitute a product of equivalent value where a listed product is unavailable
When making substitutions we don't call the sender as this could delay the order from being delivered on the requested date or for an important Anniversary , or Birthday etc..
Seasonal and regional conditions affect the supply of flowers. Specific varieties or colors may not always be available or meet our quality standards. In some cases, substitutions may be necessary to fulfill your floral , container or Ad - On items.
Chosing the right flowers is a very important and emotional statement!
We will pay close attention to design elements such as size, style, colour and balance, and when a substitution is necessary, similary shaped flowers will be used.
If we are out of a particular decorative element such as a vase, basket, or ceramic container, a similar one of equal or greater value will be substituted.
Gift Baskets will be Substituted with another Gift Basket we have in stock of Equal or Greater Value to ensure Timely Delivery.
If certain items in the gift baskets are not available such chocolates , wine or champangne we will make up the differace to the same value in added snacks etc...
For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color.
The dimensions supplied for any arrangements are only approximations. They are not exact. However, you may refer to them for general size guidelines.
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