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We stand behind our products 100%. If for any reason you are not satisfied with your purchase, please call us within 24hrs and let us know.

There is no refunds on Last Minute Rush Orders and or Custom orders as plants and flowers are fresh and therefore perishable. All Sales are Final

Freshness Guarantee - We back all of the selections on this web site in this catalog with a freshness guarantee. If, for any reason, the arrangement does not meet your expectations for freshness, call us within 24hrs. (Spring and seasonal flowers, which have a natural short vase life, are excluded.)
We strive to provide the best customer service available. It is our belief that as a real flower shop we understand and appreciate the concerns of Internet shoppers regarding the security and proper fulfillment of their orders. We have established this return/ policy to provide our customer with a complete understanding of how replacement orders or are processed:

Emails are only responded to within a 48 hr to 72 hr time frame and received during our hours of operation.

Free Delivery only applys to 1st product sent such as a vase or basket arrangement 2nd product or more is 14.99 for each separate container to the same location Thanks

All returned items are subject to a 50% restocking fee and a delivery fee

Items that are put on a Rush Courier Delivery are not subject to any Refunds.

Store only purchase credits are valid for 1 year only from the date of previous purchase and must be phoned in and not placed on web site.
Store credits are not Valid at or during peak times such as Valentines, Mothers Day, Fathers Day, Christmas, Easter, Thanksgiving etc
Cancellations are only accepted by Fax with signature agreeing to the $39.99 cancell fee per item and must be confirmed before order is sent out or attempted with cancellation verified number from operator Thanks

* Volume Discounts only apply to orders going to the same address - Thanks

Substitution Policy: In some instances, the florists photo may represent an overall theme or look and include a one-of-a-kind vase which cannot be exactly replicated. Although the actual bouquet may not precisely match the photo, its temperament will. Occasionally, substitutions of flowers or containers happen due to weather, seasonality and market conditions which may affect availability. If this is the case with the gift you've selected, the local florist will ensure that the style, theme and color scheme of your arrangement is preserved and will only substitute items of equal or higher value.
Seasonal and regional conditions affect the supply of flowers. Specific varieties or colors may not always be available or meet our quality standards. In some cases, substitutions may be necessary to fulfill your floral , container or Ad - On items. Gift Baskets will be Substituted with another Gift Basket we have in stock of Equal or Greater Value to ensure Timely Delivery & fruit baskets we will add more fruits to value if we are out of stock of cheeses and crackers . When substitutions are made your order will always be filled to full value, however we do not contact the sender as this could delay the order untill another day and miss an Important Occasion. For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color. The dimensions supplied for any arrangements are only approximations. They are not exact. However, you may refer to them for general size guidelines.

For Bulk Gift basket orders of 5 or more same day delivery is not available and may take up to 7 days for delivery

Sympathy Standing Easels are not provided with funeral standing sprays and are not claimed to be provided under descriptions of products. They are shown in pictures to give you an idea of what the item would look like in the visitation room as the Funeral Homes are the ones that provide a loan of the Stands.

We only advertise in the Metro Toronto area if we do receive an order over the web site for out of area we will wire order to another florist in that area as flowers can't be sent by canpar courier and there will be an additional wire fee of 9.99 fee plus local taxes
Our Most frequently asked question is: Am I paying in Canadian Funds or U.S.A. /Currency? We are located in Canada and our Prices are in Canadian Funds when sending in Canada only

When sending flowers to any other country abroad, the currency charged to the sender will be in the currency of the recipient country and charged at an approximate to current exchage rate of that countrys denominated currency such as british sterling or french francs etc.. also because you are placing with a canadian company GST & PST must be paid to the canadian Government on the total order. (

Q: How will I know if the flowers have been delivered?

A: Unlike the tracking services that we have come to expect with national and international courier services, the worldwide and North American floral industry has not yet adopted an international order tracking system that is "instantaneous".

The best way to confirm successful delivery of your gift is often to contact the recipient directly. If you suspect a case of non-delivery, you may also e-mail us on the next business day after scheduled delivery was to have occurred. We have an outstanding track record of delivering flowers on-time throughout Canada and across the world.

All orders that are cancelled are subject to a 39.99 cancel fee.

1) If any customer claims an order was not delivered we ask that we are given at least 24-48 hours to contact the filling florist to determine what occurred. In many cases delivery was attempted but either the recipient was not home and/or no neighbors were available to accept the order. We reserve the right to attempt a redelivery if this occurred. If a florist created an arrangement and attempted a delivery then that florist should be given the opportunity to complete the delivery.

Remember it is the responsibility of the sender to make sure the recipient or someone else is at the address given and not of the florist on the requested delivery date

1b) When we wire an order to another florist there is a 69.99 wire fee and 19.99 processing fee and a 20 % margin fee.

2) There are no refunds If it is determined that the Recipient dose not accept delivery, the sender can have a store credit minus service fee and labor for product and depreciation of product or restocking fee.
2 B - If an add on such as a balloon or greeting card is missing we will only give a store credit for the full value plus taxes

3) If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement or gift basket the sender or recipient should contact the florist within 48hrs of delivery. Bear in mind that flowers are perishable. Proper care is required. It is the responsibility of the recipient to follow any care instructions provided by the filling florist. We only provide for replacements and will be made for any order should the recipient or sender not notify the filling florist within 1 day of the original delivery date. The recipient must bring back the product to our shop as we provide Free delivery and we don't pick up and redeliver for Free Thanks. It is the responsibility of the sender to review all of the information provided on this page relating to refunds and/or replacements.

Due to any inclement weather we cannot as per our web site policy Guarantee Delivery on the Requested Delivery Date or Requested Timed Delivery THANKS.
Substitutions must be made to the same value as otherwise would create cancell fee
4) If an order is filled and it is determined that inappropriate or unauthorized substitution has occurred, we reserve the right to have the filling florist replace the arrangement.

5) We are not responsible for any Breakage or Damages to any product or part of after it has left our design centre or store

There is a 29.99 service fee for all Online orders & the call centre and web site service

6) We reserve the right to reject any order provided to us that we deem questionable or possibly fraudulent. When an order is received by We review the entire order and periodically compare the information provided to us with the bank of the person placing the order. If we determine that fraudulent information is provided we will send an email to the sender to inform them of the situation to determine if the information was provided in error.

7) Should any customer place an order through Us and then need to cancel the order, the cancellation must be made prior to the delivery or * attempted delivery of the order. If the cancellation is received after the order is delivered or *attempted delivery then no refund can be issued. Cancellations cannot be accepted if a customer places an order but provides information that prevents direct delivery such as in the case of a bad work or home address or failing to tell us that the order is going to a business. The customer can obtain new information so the order can then be properly delivered using correct information. This is to protect the florist who fills the order and then attempts to make a delivery.

8) If you placed an order We will attempt to fill the order as closely as possible however if the container, flowers or other items that comprise the order are unavailable then the order will be substituted with content equal to the original value of the order.

9) We are not responsible for any order where the recipient refuses to accept the item. We will not issue refunds to any customer where the recipient, for whatever reason, will not accept the item or refuses delivery.

10) We are not liable for customer errors that result in the over-ordering of a product. During the checkout process the customer is provided with a total of the order PRIOR to the order being submitted. The customer is given the option to remove items or reduce the quantity ordered. Bay Gift Baskets & Flowers makes every effort to review orders where multiple quantities of a same item are ordered but we do not guarantee, nor are we liable, for any order sent out exactly as the customer ordered. If a customer orders more than one of any single item but meant to send a lesser quantity and the ordered amount is sent to the recipient, no refund can be offered since what was ordered is what will be delivered.

There is a 39.99 service charge for all online orders.

11) When a customer allows substitutions this means that the sender is allowing the filling florist to use those flowers they have available to work with in trying to keep the arrangement as similar as possible. This may mean that the recipient does not necessarily receive an arrangement identical to what is pictured though every effort is made to do so. If no florist has the arrangement than the order will be filled to the value spent using a different container that may not be similar to the one pictured.

12) Regarding international orders, once an order has been transmitted to the overseas office it cannot be canceled for any reason. If a sender provides incomplete or inaccurate information the sender is responsible for updating the information so the overseas florist can complete delivery of the order.

13) Orders going to a * Funeral home or church service, halls & cemetary providers.

It is the responsibility of the sender to contact the appropriate venue to provide us the florist with the correct viewing times and or service times.
If there is a Question of Quality about the flowers we must know at time of visitation or at least the Same day so we can replace the product for the viewing times - Sorry there are no refunds at all for flowers that are sent to Funeral Homes etc...
If the times are not provided to us we will assume service times to be 2-4, 7-9, 5-9 or 6-9. We will try to send for first viewing 2-4 as we can't Guarantee however your order { arrangement } will be there guaranteed for the 2nd viewing 7-9 pm thanks
Timed delivery's going to a funeral home for a service or viewing before 12 noon and stated under the special instructions area on web order form, must also phone the store and will be subject to a courier delivery charge from 19.99 and up depending on the time of service and location of funeral home

14) There will be a $29.99 service charge for all processed cancelled orders Thanks

15) All orders that are sent to * canadian address's or destinations will be charged the applicable canadian taxes { GST - 5% & PST - 8% } Unless the sender wants to pay with a US denominated credit card and wants the total value in US funds to recieve the added value in the currency differance to be added to the product thanks

16) Orders that are going to a business we mark as a priority to our driver However We cannot * Guarantee times for Business or be responsible for the recipient leaving early. Normal Business order times are from 1:30pm to 6pm Thanks

18) Free delivery only applies to orders placed online - phone order have a $14.99 & Up Delivery charge depending on the city delivered to, Please ask the cost when placing your order by phone Thanks

19)* Not all products & Prices available in all areas, Please call first thanks

20) Please choose Only 1 Discount per order. The greater discount will apply and be adjusted accordingly on Invoice thanks

General Manager -
Blooms n Roses

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