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FAQ :
We strive to provide the best customer service available. It is our belief that as a real flower shop we understand
and appreciate the concerns of Internet shoppers regarding the security and proper fulfillment of their orders.
We have established this return/refund policy to provide our customer with a complete understanding of how
replacement orders or refunds are processed:
Emails are only responded to within a 48 hr to 72 hr time frame and received during our hours of operation.
Cancellations are only accepted by Fax with signature agreeing to the $29.99 cancell fee and must be confirmed before order is sent out or attempted with cancellation verified number from operator Thanks
* Volume Discounts only apply to orders going to the same address - Thanks
Substitution Policy:
Seasonal and regional conditions affect the supply of flowers. Specific varieties or colors may not always be available or meet our quality standards. In some cases, substitutions may be necessary to fulfill your floral , container or Ad - On items.
Gift Baskets will be Substituted with another Gift Basket we have in stock of Equal or Greater Value to ensure Timely Delivery & fruit baskets we will add more fruits to value if we are out of stock of cheeses and crackers .
When substitutions are made your order will always be filled to full value, however we do not contact the sender as this could delay the order untill another day and miss an Important Occasion.
For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another color.
The dimensions supplied for any arrangements are only approximations. They are not exact. However, you may refer to them for general size guidelines.
Our Most frequently asked question is: Am I paying in Canadian Funds or U.S.A. /Currency?
We are located in Canada and our Prices are in Canadian Funds when sending in Canada only
When sending flowers to any other country abroad, the currency charged to the sender will be in the currency of the recipient country and charged at an approximate to current exchage rate of that countrys denominated currency such as british sterling or french francs etc.. also because you are placing with a canadian company GST & PST must be paid to the canadian Government on the total order.
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Q: How will I know if the flowers have been delivered?
A: Unlike the tracking services that we have come to expect with national and international courier services, the worldwide and North American floral industry has not yet adopted an international order tracking system that is "instantaneous".
The best way to confirm successful delivery of your gift is often to contact the recipient directly. If you suspect a case of non-delivery, you may also e-mail us on the next business day after scheduled delivery was to have occurred. We have an outstanding track record of delivering flowers on-time throughout Canada and across the world.
All International orders that are cancelled are subject to a 9.99 cancell fee.
1) If any customer claims an order was not delivered we ask that we are given at least 24-48 hours to contact
the filling florist to determine what occurred. In many cases delivery was attempted but either the recipient was
not home and/or no neighbors were available to accept the order. We reserve the right to attempt a redelivery
if this occurred. If a florist created an arrangement and attempted a delivery then that florist should be given the
opportunity to complete the delivery.
Remember it is the responsibility of the sender to make sure the recipient or someone else is at the address given and not of the florist on the requested delivery date
1b) When we wire an order to another florist there is a 69.99 wire fee and 19.99 processing fee and a 20 % margin fee.
2) If it is determined that the filling florist did not make the { Delivery * Attempt } it is our policy to provide you with a
refund.
2 B - If an add on such as a balloon or greeting card is missing we will only give a store credit for the full value plus taxes
3) If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement or gift basket
the sender or recipient should contact the florist within 48hrs of delivery. Bear in mind that flowers are perishable. Proper care is required. It is
the responsibility of the recipient to follow any care instructions provided by the filling florist. We only provide for replacements and
will be made for any order should the recipient or sender not notify the filling florist within 1 day of the original delivery date. The recipient must bring back the product to our shop as we provide Free delivery and we don't pick up and redeliver for Free Thanks.
It is the responsibility of the sender to review all of the information provided on this page relating to refunds and/or
replacements.
Due to any inclement weather we cannot as per our web site policy Guarantee Delivery on the Requested Delivery Date or Requested Timed Delivery THANKS.
Substitutions must be made to the same value as otherwise would create cancell fee
4) If an order is filled and it is determined that inappropriate or unauthorized substitution has occurred, we reserve the
right to have the filling florist replace the arrangement.
5) We are not responsible for any Breakage or Damages to any product or part of after it has left our design centre or store
There is a 6.98 service fee for all Online orders & the call centre and web site service
6) We reserve the right to reject any order provided to us that we deem questionable or possibly fraudulent. When an order
is received by We review the entire order and periodically compare the information provided to us with the bank of the person
placing the order. If we determine that fraudulent information is provided we will send an email to the sender to inform them
of the situation to determine if the information was provided in error.
7) Should any customer place an order through Us and then need to cancel the order, the cancellation must be made prior to the
delivery or * attempted delivery of the order. If the cancellation is received after the order is delivered or *attempted delivery then no refund can be issued. Cancellations cannot
be accepted if a customer places an order but provides information that prevents direct delivery such as in the case of a bad work
or home address or failing to tell us that the order is going to a business. The customer can obtain new information so the order can then be properly delivered using correct information.
This is to protect the florist who fills the order and then attempts to make a delivery.
8) If you placed an order We will attempt to fill the order as closely as possible however if the container, flowers or other items
that comprise the order are unavailable then the order will be substituted with content equal to the original value of the order.
9) We are not responsible for any order where the recipient refuses to accept the item. We will not issue refunds to any customer
where the recipient, for whatever reason, will not accept the item or refuses delivery.
10) We are not liable for customer errors that result in the over-ordering of a product. During the checkout process the customer
is provided with a total of the order PRIOR to the order being submitted. The customer is given the option to remove items or reduce
the quantity ordered. Bay Gift Baskets & Flowers makes every effort to review orders where multiple quantities of a same item are ordered
but we do not guarantee, nor are we liable, for any order sent out exactly as the customer ordered. If a customer orders more than one
of any single item but meant to send a lesser quantity and the ordered amount is sent to the recipient, no refund can be offered since
what was ordered is what will be delivered.
There is a 6.98 service charge for all online orders.
11) When a customer allows substitutions this means that the sender is allowing the filling florist to use those flowers they have available
to work with in trying to keep the arrangement as similar as possible. This may mean that the recipient does not necessarily receive an
arrangement identical to what is pictured though every effort is made to do so. If no florist has the arrangement than the order will be filled
to the value spent using a different container that may not be similar to the one pictured.
12) Regarding international orders, once an order has been transmitted to the overseas office it cannot be canceled for any reason. If a
sender provides incomplete or inaccurate information the sender is responsible for updating the information so the overseas florist can
complete delivery of the order.
13) Orders going to a * Funeral home or church service, halls & cemetary providers.
It is the responsibility of the sender to contact the appropriate venue to provide us the florist with the correct viewing times and or service times.
If there is a Question of Quality about the flowers we must know at time of visitation or at least the Same day so we can replace the product for the viewing times - Sorry there are no refunds at all for flowers that are sent to Funeral Homes etc...
If the times are not provided to us we will assume service times to be 2-4, 7-9, 5-9 or 6-9. We will try to send for first viewing 2-4 as we can't Guarantee however your order { arrangement } will be there guaranteed for the 2nd viewing 7-9 pm thanks
Timed delivery's going to a funeral home for a service or viewing before 12 noon and stated under the special instructions area on web order form will be subject to a courier delivery charge from 19.99 and up depending on the time of service and location of funeral home
14) There will be a $29.99 service charge for all processed cancelled orders Thanks
15) All orders that are sent to * canadian address's or destinations will be charged the applicable canadian taxes { GST - 5% & PST - 8% } Unless the sender wants to pay with a US denominated credit card and wants the total value in US funds to recieve the added value in the currency differance to be added to the product thanks
16) Orders that are going to a business we mark as a priority to our driver However We cannot * Guarantee times for Business or be responsible for the recipient leaving early. Normal Business order times are from 1:30pm to 6pm Thanks
18) Free delivery only applies to orders placed online - phone order have a $13.99 & Up Delivery charge depending on the city delivered to, Please ask the cost when placing your order by phone Thanks
19)* Not all products & Prices available in all areas, Please call first thanks
20) Please choose Only 1 Discount per order. The greater discount will apply and be adjusted accordingly on Invoice thanks
THANKS - John
General Manager -
Blooms n Roses
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